📦 All Poochie Orders Dispatched via Royal Mail 48-Hour Tracked Delivery
We ensure your orders are shipped quickly and securely 🚚

🐾 Need it faster?
Postage can be upgraded to Royal Mail Tracked 24-Hour Delivery at checkout for a quicker delivery option for an extra cost. Get your order even sooner! 🚀

We aim to dispatch all orders placed before 11:00 AM (UK time) on the same day.

Orders placed after 11:00 AM will be sent the next working day.

We understand that sometimes things don’t work out. If you’re not completely satisfied with your order, we’re here to help.

We also kindly remind hoomans to double-check the size guide before placing an order to ensure the best fit for your best friend. Every dog is unique, and a comfortable, well-fitted outfit makes all the difference! 🐾

To avoid the Exchange or Returns process, it is important to measure your dog correctly. Please kindly note that we are unable to accept USED returns or exchanges.

How to Initiate a Exchange or Return:

Contact Poochie Keen or email hello@poochiekeen.co.uk within 14 days of receiving your item. Please provide us with your order number and the reason for your return or exchange.

Return & Exchange Policy:

1. Return Window: Within 14 days of receiving your item(s).
2. Returning the Item: The customer is responsible for the return postage cost.
3. Condition: Returnable items must be returned in "paw-fect" condition—free from pet hair, unwashed, unmarked and unscented. A fee of 10% will be deducted to items that require cleaning before resale.

Receiving your Refund or Exchange: Once we have received your return and checked it's condition, your return will be processed and your refund or new item will be sent.

Receiving your refund: Please allow up to 7 working days to recieve your refund, from the day we receive your return.

Receiving your new item: Please allow 10 business days for us to exchange it for your new fit, from the day we receive your return.

For your peace of mind,
we highly recommend obtaining proof of postage when returning or exchanging an item.
Poochie Keen cannot be held responsible for items lost or damaged during transit.

We check each item carefully before delivery, if you believe you have recieved a faulty or damaged item, please email us and please provide photographic evidence showing the issue. If you’ve received the wrong item, we can either send you the correct one or issue a full refund.

Thank you for choosing Poochie Keen! 🐾

Right now, we’re only shipping to the UK, but we’re on a mission to be able to include our friends abroad! Stay tuned as we sniff out the best routes and methods to get our doggo-approved apparel worldwide 🌍🐶

Every Poochie Keen suit starts with a detailed design blueprint and hand-drawn pattern created by me, Brooke.

After a year of sniffing out the best fabrics, testing, and making sure everything was paw-fectly comfy and functional, I realised that for these suits to be the best of the best and exactly what every dog deserves—I needed to team up with expert hoomans.

The Poochie Keen dream was always to create the best suits possible for dogs, and working with skilled pros means Poochie can use premium fabrics that are durable, stretchy, and built to move with your dog

Poochie Keen is built on paws-itively thoughtful design, tail-wagging comfort, and careful testing—all so your dog gets a suit that delivers from tail to snoot 🧡

Each Poochie Suit is made from fabric printed with our custom patterns — which means no two suits will look exactly the same! The placement of the print varies slightly from piece to piece, depending on how the fabric is cut. This gives every suit its own unique charm (and makes your pup’s outfit truly one of a kind).

You may also notice small details like slight logo variations or subtle differences between items — these are completely normal and part of the hands-on process that brings our suits to life.

We think these tiny quirks are part of what makes each suit special — just like the pups who wear them. 💛